Frequently Asked Questions
Find the Answers Here
When is the best time to ear or serve cookies?
Anytime! Cookies are perfect for enjoying on your own or sharing with friends and family. They are a delicious, portable, no-utensils-required treat for meetings, parties, and showers.
Where are you located?
Denisa's Cookie Jar is a home-based bakery in Arcadia, Indiana. We do not currently have a storefront, but cookies can be purchased in person during the Arcadia Farmer's Market on Thursdays, from 5pm to 8pm, June through September.
How much lead time do you need for an order?
Ideally, order as soon as you know you'd like cookies to ensure we aren't already booked. During slower times, a minimum four days' notice is needed.
What type of payment do you accept?
Denisa's Cookie Jar accepts cash, PayPal, Venmo, and credit cards (via Square).
What is your payment/refund/cancellation policy?
Payment in full is due when order details are finalized. Orders may be cancelled up to two weeks before delivery date with a full refund. Orders cancelled between two weeks and four days of delivery will receive a 50% refund. Due to the need to purchase ingredients and the preparation required, orders cancelled fewer than four days prior to delivery will not be refunded.
Do you ship?
Unfortunately, we are not able to ship at this time.
What about delivery?
Delivery is available to Tipton, Arcadia, Atlanta, Cicero, and north Noblesville.
If I'm not in your delivery area, and you don't ship, how do I get my cookies?
Pickup is always welcome and will be arranged for a mutually agreeble time. Pickup is at my residence in Arcadia; the address will be provided to you prior to pickup.
Do you make vegan/gluten free/sugar free treats?
I do not currently offer vegan, gluten free, or sugar free treats. I do not have the level of expertise necessary in those styles of baking to provide a quality product. Please seek out and support your local vegan, gluten free, and sugar free bakers!